Your Data & Privacy

We value your privacy and are committed to protecting the information shared through our ISP Billing & Network Automation platform.

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect information when you use our ISP Billing and Automation platform. Our software helps Internet Service Providers manage subscriptions, automate internet cutoffs and renewals, process payments, send reminders, and monitor customer accounts.

2. Information We Collect

We may collect and process the following types of information:

Customer details such as names, phone numbers, email addresses, and account information.
Payment information including transaction references and payment status.
Network-related information such as IP addresses, router sessions, connection logs, and bandwidth usage.
Device information used for hotspot access and account authentication.
Usage analytics to improve platform performance and security.

3. How We Use Information

Information collected through the platform may be used to:

Process and verify payments.
Automate internet activation and disconnection.
Send renewal reminders and notifications.
Improve platform reliability and security.
Provide customer support and technical assistance.
Generate billing reports and usage analytics.

4. Data Protection & Security

We implement reasonable technical and organizational safeguards to protect stored data from unauthorized access, misuse, alteration, or disclosure. While we strive to maintain high security standards, no internet-based service can guarantee absolute security.

5. Data Sharing

We do not sell personal information. Data may only be shared with trusted third-party providers involved in payment processing, hosting, analytics, or communication services where necessary for platform operations.

6. Data Retention

We retain information only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

7. User Rights

Depending on your jurisdiction, users may have the right to request access to their personal information, request corrections, or request deletion of stored data where applicable.

8. Contact Information

If you have questions regarding this Privacy Policy or your data, please contact our support team through the contact information provided on our platform.

Last Updated: May 2026